If you want to reap the rewards of DevOps, rank and file engineers must be able to thoughtfully manipulate your platform…no matter how slick your infrastructure automation workflow is. Sam explains how DevOps practitioners can make developer empowerment the heart of their work. A production outage is just one example of how DevOps initiatives can actually end up disempowering engineers, while DevOps ought to be doing the opposite. Fortunately, if you center your DevOps practice around engineer empowerment, you can avoid sticky situations and calmly enjoy your pizza. You’ll reap lots of rewards besides uptime!